Our Policies

APPOINTMENTS
We recommend you arrive 10 minutes prior to your scheduled appointment time.  We have complimentary internet access and beverages. 

DEPOSITS
We require a 25% deposit for all appointments booked online.  Online deposit payments will be applied towards your total on the day of your scheduled appointment.  Texture, Extension, and Bridal services require a deposit upon booking.

CANCELLATIONS
We require 24 hours notice to change or cancel your appointment.  All late cancellations, no-shows and anyone arriving more than 15 minutes late will be charged in full.

REFUNDS
In the event of a request for refund of services, a refund will be granted for services only after the client completes the Studio B Refund Request form and it is reviewed and approved by management.  All Refund Requests must be completed in-salon in order for Studio B to assess the quality of hair and adjust the cut/ color/ treatment, if possible. 

CONSULTATIONS
Texture, extensions and bridal services all require a stylist consultation.  Any consultation fee will be subtracted from the final total upon completion of service. 

METHODS OF PAYMENT
We accept American Express, Visa, Mastercard, Discover and cash.  We are unable to give cash back on credit card sales. 

GRATUITIES
For your convenience, there is an in-house ATM.  Gratuities cannot be charged to your credit card. 

CHILDREN
Studio B does not allow children under the age of 12 on the salon floor.  Children under the age of 12 are required to be accompanied by an adult and wait quietly in our loft area. 

DOGS
We are a dog friendly salon. We love your furry friends, but not all clients might. To respect the comfort of all guests, we kindly ask that your dog stay with you on a leash during your service. Color chemicals, if ingested, are toxic to animals. If you are receiving a color service, your dog must sit on your lap or remain in a bag. Studio B reserves the right to ask any client with a poorly trained or aggressive dog to leave. Studio B is not liable for your dog’s safety during your visit.  

CELL PHONES
For your privacy and to preserve the customer experience of our valued clients, we ask that personal phone calls are limited to our loft space.  Please do not make or accept phone calls while on the salon floor. 

PRIVACY
Studio B does not disclose client information to third-parties.  All customer information is confidential.  

Prices and Services are subject to change.